Return Policy

At Sapfire, we want you to be completely satisfied with your purchase of our 100% Natural Amber Baltic jewellery. Every piece is meticulously checked and prepared before shipment to ensure it meets our high standards.

If for any reason you are not happy with your order, you can return it under the following conditions:

• Returns: You can return any item within 30 days of receipt for a full refund, provided the jewellery is in its original condition, unused, untampered, and with all original packaging.
• Exchanges: If you’d prefer an exchange, please contact us within 30 days to arrange this or receive store credit.
• Non-returnable items: We do not accept returns for items that have been damaged or tampered with.
• Return shipping: Customers are responsible for return postage costs unless the item is faulty or incorrect.

To initiate a return, please contact our customer service team at hello@opulentbalticjewellery.co.uk with your order number.