Delivery Policy

At Sapfire, we are committed to ensuring your 100% Natural Amber Baltic jewellery arrives safely and promptly. Below are the details of our delivery process:

• Processing time: All orders are processed and dispatched within 1-3 business days after payment is confirmed. Each item is carefully inspected before being packed and shipped.
• Delivery options:
  • Standard delivery: Estimated delivery within 3-7 business days after dispatch.
  • Express delivery: Estimated delivery within 1-3 business days after dispatch.
  • International delivery: Estimated delivery within 7-14 business days, depending on the destination. Please note that customs delays may affect delivery times.
• Shipping costs: First-class post delivery is included at no extra cost. For express delivery options, additional charges will apply.
• Tracking: Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your parcel’s journey.
• Customs and duties: For international orders, customs fees, import duties, or taxes may apply and are the responsibility of the customer.
• Lost or damaged items: While we take great care in packaging, if your order arrives damaged or is lost in transit, please contact us immediately so we can assist you in resolving the issue.

For any questions or concerns about your delivery, please contact us at hello@opulentbalticjewellery.co.uk.